We will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 30 days of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date.
Return shipping is the customer’s responsibility unless it was a shipping error on Vulcan and Venus’ part.
All orders shipped to residents outside the U.S. are not eligible for return/exchange.
Please follow these steps for returns/exchanges:
- Please submit your return & exchange request via this email link
- You can also initiate a return by using the contact us form.
- We will then provide a return address unless specified to return directly to 114 Clearbrook Way New Bern, NC 28562 (please do not send without proper instruction).
- Once the return package is received and inspected for quality, a member from the our team will email you to confirm what has been done with the order.
- Please allow 3-5 business days from the day we receive the returned package to process.
- If there was a refund processed, you will see it back onto your original form of payment within 2-3 business days, but times may vary depending on each bank.
At times we will make exceptions depending on situation. Always feel free to reach out via email to see if a refund is applicable to your situation.