Return/Refund Policy & Procedure

We will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 30 days of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date.

Return shipping is the customer’s responsibility unless it was a shipping error on Vulcan and Venus’ part. 

All orders shipped to residents outside the U.S. are not eligible for return/exchange.

Please follow these steps for returns/exchanges:

  1. Please submit your return & exchange request via  this email link
  2. You can also initiate a return by using the contact us form.
  3. We will then provide a return address unless specified to return directly to 114 Clearbrook Way New Bern, NC 28562 (please do not send without proper instruction).
  4. Once the return package is received and inspected for quality, a member from the our team will email you to confirm what has been done with the order.
  5. Please allow 3-5 business days from the day we receive the returned package to process.
  6. If there was a refund processed, you will see it back onto your original form of payment within 2-3 business days, but times may vary depending on each bank.


At times we will make exceptions depending on situation. Always feel free to reach out via email to see if a refund is applicable to your situation. 

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